Locked out of your vehicle? Information that helps arrange assistance

Handle an urgent situation first

If a child is alone in a locked vehicle, call 911 immediately and follow the dispatcher’s instructions. Do not wait for a routine lockout appointment. NHTSA’s child-heatstroke guidance specifically calls for immediate action.

Also contact emergency services if a person or animal is in immediate danger. When everyone is safe, describe the vehicle and location to arrange the appropriate non-emergency assistance.

Explain where the keys are

Keys visible on a seat, keys locked in a trunk and keys lost elsewhere are different situations. Be precise about what you know. A dead key fob or a vehicle that will not recognize its key may also need a different response from a simple lockout.

• Year, make and model; conventional key or key fob if known.
• Where the keys are, or whether they are missing.
• Whether a person or animal is inside.
• Your relationship to the vehicle: owner, renter or authorized driver.
• Exact location, parking level and access restrictions.

Confirm authorization and scope

Ask what identification or authorization will be needed. If identification or rental paperwork is inside the vehicle, explain that on the call. Do not assume that possession of a booking reference alone is sufficient for every situation.

Lockout assistance does not automatically include a replacement key, key cutting or electronic key programming. If the keys are lost, ask which next step is appropriate before arranging a visit.

Avoid turning a lockout into vehicle damage

Do not force a door, push improvised tools into a window gap or attempt unfamiliar entry methods. Describe previous attempts or existing damage so the provider can assess the situation accurately.

For a lockout near Newark Airport, “the airport” is not a complete pickup location. Give the facility, level or row, and the entrance someone can use. NADA Towing serves greater Newark; call to confirm assistance, timing and price for the particular vehicle and location.

Questions about this service

Can you help if my ID is locked inside?

Explain that before service is arranged and ask how authorization can be established. Do not assume the requirement can be waived.

Will lockout assistance replace a lost key?

Unlocking a vehicle and supplying or programming a key are different jobs. Tell us the key is lost so the appropriate next step can be discussed.

Is every vehicle supported?

Suitability depends on the vehicle and circumstances. Provide the exact model and problem, and confirm assistance before booking.

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