Give both ends of the trip equal attention
The pickup address is only half the plan. Identify the delivery entrance, the person receiving the vehicle and any restrictions at the destination. A repair shop, storage location and private driveway may each have different arrangements for receiving a vehicle.
If the destination is a business, confirm its receiving hours and whether it has agreed to accept your vehicle. Share those details on the transport call. Do not assume after-hours delivery or key drop-off is included.
Describe the vehicle as it is today
Explain whether the move is planned or follows a breakdown. The make and model help identify the vehicle, but its present condition matters too. Report a no-start problem, flat tires, damage, missing keys or any known difficulty rolling or steering.
- Year, make and model; modifications or unusual dimensions.
- Operating condition and any known loading concerns.
- Exact pickup and delivery locations, including entrances.
- Names and contact arrangements for handoff at both ends.
- Preferred date, acceptable time window and flexibility.
Ask what the quote and schedule cover
Ask whether the quote covers the complete pickup-to-delivery journey and what information could change it. Discuss access, waiting at either end and any special handling concerns before you agree to the move. Confirm when and how payment is due before booking.
A requested arrival time and a confirmed delivery arrangement are different things. Explain any firm deadline and ask whether it can be met. Road conditions, access and the actual job plan need to be considered when discussing timing.
Prepare a clear handoff
Before a planned pickup, remove personal belongings when it is safe and practical, and keep a record of the vehicle’s condition for your own reference. Arrange who will have the keys and who is authorized to release and receive the vehicle.
For a vehicle leaving the greater Newark area, include access details near the airport, a gated facility or a loading area. You do not need every answer before calling; identify what is still undecided so the arrangements can be worked through.
Questions about this service
Is there a fixed distance limit?
Call with your pickup location, destination and vehicle details to confirm whether the trip can be arranged.
Can you transport a vehicle that does not run?
Describe the problem and whether the vehicle rolls and steers. A non-running vehicle needs its loading requirements assessed before a booking is confirmed.
Can I travel with the vehicle?
Do not assume passenger transport is included. Ask directly and arrange a separate ride if needed.
Related help
- Towing and transport services
- Flatbed towing: when to ask for it and what to tell the driver
- Motorcycle transport: what to prepare before arranging a pickup
Talk through your next step
Call NADA Towing to discuss your vehicle, location and the help you need. Confirm availability, timing and pricing on the call.